All kinds of questions.
All kinds of answers.
Orders
You’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. Use the following link to track progress of your order through our shipping providors network: https://allkinds.shiptracker.io/
You can also find your tracking information in My Orders in your Account page.
Unfortunately, we are unable to change or cancel your order once it is placed.
Please contact our Customer Care team in the event you have received the wrong order.
If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.
During popular sales and promotions:
We will endeavor to meet our normal delivery timeframe however during popular sales and promotions we may experience delays of up to three (3) business days.
International delivery customs delay:
Customs inspections may result in additional delivery delays.
If for some reason you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.
For your protection all orders are reviewed for fraud and suspicious activity.
If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Our Customer Care team will manually review your order. Your order will be held until we can confirm your identity and verify your order.
Shipping
Due to high demand we are currently experiencing dispatch delays. Online orders are usually dispatched within two (2) business days.
If your order is missing an item, please contact our Customer Care team so that they can assist you.
If unfortunately, we are unable to fulfill one of the items within your order we will refund you.
Due to air freight restrictions, we are unable to ship the following products to the US Outlying Islands*, APO, FPO or DPO addresses. If you are having difficulty checking out using international delivery, please check that you do not have the following items in your bag:
- Whipped Shower Foam
- Nail Polish
- Body Spray
- Hand Sanitizer
*Outlying Islands includes addresses in the following states:
- Alaska
- Hawaii
- Puerto Rico
- Armed Forces Africa
- Armed Forces Canada
- Armed Forces Europe
- Armed Forces Middle East
- Armed Forces Pacific
- Armed Forces Americas
- Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
- United States Minor Outlying Islands
- Federated States of Micronesia
- Marshall Islands
- Palau
Returns & Exchanges
Please email our amazing Customer Care team at [email protected] to organize a return or exchange.
Your return will be processed within 5 business days of receipt. When your return is processed, we will send you an email to confirm that your refund has been processed.
For more information about our returns and exchange policy, click here.
Shop with confidence knowing you can easily return or exchange your item(s) within 14 days.
You can return your purchase for an exchange or refund if:
- You return the product in its original condition, unopened with packaging sealed (and is not an excluded product, hair accessory or gift card);
- Supply the receipt/tax invoice or online order confirmation email as proof of purchase
For more information about our returns and exchange policy, click here.
Ingredients & Formulations
We encourage learning about our ingredients and formulations. Read more on Our Formulations and browse our Ingredient Library.
Our products are powered by awesome, effective and natural ingredients, but in some cases synthetic ingredients are actually cleaner, safer, more stable or better for the environment. In those instances, we choose synthetic and use the best of science with the best of nature. These are largely supporting ingredients like preservatives or stabilisers: these are used to help natural ingredients be more stable or effective.
We obsessively research our formulations, carefully select our ingredients and dermatologically test everything in our Daily Essentials, Hair Helpers and Skin Support ranges. This doesn’t guarantee that they won’t ever cause a reaction: all skin is different. By carefully choosing ingredients that are less likely to irritate young skin and undergoing dermatological testing, we have worked to eliminate as many of the common irritants as possible. Everyone is different, and we know that sometimes people are irritated by even the cleanest, most natural ingredients. For items left on skin for a few minutes or longer, we always recommend a patch test.
We have created options that are just as fun, and suitable for some sensitive skin. For dry, itchy or sensitive skin: Our Totally Clear range has been developed with no colour or added fragrance, and is powered by superstar soothing and moisturising ingredients.
Eczema is extremely common in kids, however it is difficult to diagnose, and treat. We recommend you seek medical advice for skin issues such as suspected eczema. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these skin conditions.
We understand that nuts are a big issue for some kids. We have chosen not to include any of the following nuts, nut oils or nut products in our formulations:
- Almonds
- Macadamia
- Pistachio
- Walnut
- Brazil nuts
- Hazelnuts
- Pecan nuts
- Pine nuts
- Cashew
- Hickory nuts
- Peanut
Some of our products are made in facilities that also process nut products so we cannot guarantee that there are no traces of nuts present. Please note that we DO include Shea Butter and coconut in our formulations.
Yes, all of our products are vegan-friendly!
Yes, when it comes to our fragrances we carefully selected 100% natural fragrances. Kids skin absorbs more, and it was important to us that their products were carefully created for that: synthetic fragrances may cause some impact to our bodies, so we left them out.
Our products are not tested on animals.
It’s important to note that everyone’s skin is unique and even the gentlest, cleanest, ‘most safe’ ingredients can be irritating to some people. We carefully select our ingredients and dermatologically test all our formulations, but if something irritates your skin please get in touch. We want you to love what you buy and are happy to arrange an exchange or refund.
