Unfortunately, we are unable to change or cancel your order once it is placed.

Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost to use the tracking service to redirect your parcel.

Please contact our Customer Care team in the event you have received the wrong order.

If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.

During popular sales and promotions:
We will endeavor to meet our normal delivery timeframe however during popular sales and promotions we may experience delays of up to three (3) business days.

International delivery customs delay:
Customs inspections may result in additional delivery delays.

If for some reason you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.

For your protection all orders are reviewed for fraud and suspicious activity.

If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Our Customer Care team will manually review your order. Your order will be held until we can confirm your identity and verify your order.

Online orders are usually dispatched within two (2) business days.

Please allow 2 days for your order to be processed and ready for collection. You will receive an email once your order is ready for collection. If you cannot see an email, please check your junk folder.

You will need to bring a valid form of ID such as your driver's license.

If you would like someone else to pick up your order, please contact our customer care team to organise collection.

Unfortunately, we are unable to facilitate exchanges online at this current time.

However, if you would like to exchange your order (or part of your order) please visit us in store and we would be happy to help.

For more information on our exchange policy click here.

Orders placed with Gift Wrapping can only be fulfilled from our warehouse. Currently, Click & Collect orders cannot be Gift Wrapped.

All products can be gift wrapped. Depending on size, your product will be gift wrapped in either a Rainbow Allkinds Box or an Allkinds Drawstring Bag.

All items in an order with gift wrapping will be gift wrapped. If all items do not fit in a single gift sleeve, multiple sleeves will be used. If you would like to wrap your gifts separately, or do not wish for all your items to be included in the gift wrapping, multiple orders will need to be placed.

Our products are powered by awesome, effective and natural ingredients, but in some cases synthetic ingredients are actually cleaner, safer, more stable or better for the environment. In those instances, we choose synthetic and use the best of science with the best of nature. These are largely supporting ingredients like preservatives or stabilisers: these are used to help natural ingredients be more stable or effective.

We obsessively research our formulations, carefully select our ingredients and dermatologically test everything in our Daily Essentials, Hair Helpers and Skin Support ranges. This doesn’t guarantee that they won’t ever cause a reaction: all skin is different. By carefully choosing ingredients that are less likely to irritate young skin and undergoing dermatological testing, we have worked to eliminate as many of the common irritants as possible. Everyone is different, and we know that sometimes people are irritated by even the cleanest, most natural ingredients. For items left on skin for a few minutes or longer, we always recommend a patch test.

We have created options that are just as fun, and suitable for some sensitive skin. For dry, itchy or sensitive skin: Our Totally Clear range has been developed with no colour or added fragrance, and is powered by superstar soothing and moisturising ingredients.

Eczema is extremely common in kids, however it is difficult to diagnose, and treat. We recommend you seek medical advice for skin issues such as suspected eczema. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these skin conditions.

Yes, all of our products are vegan-friendly!

Yes, when it comes to our fragrances we carefully selected 100% natural fragrances. Kids skin absorbs more, and it was important to us that their products were carefully created for that: synthetic fragrances may cause some impact to our bodies, so we left them out.

Our products are not tested on animals.

It’s important to note that everyone’s skin is unique and even the gentlest, cleanest, ‘most safe’ ingredients can be irritating to some people. We carefully select our ingredients and dermatologically test all our formulations, but if something irritates your skin please get in touch. We want you to love what you buy and are happy to arrange an exchange or refund.