Orders
You’ll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. Please note that tracking links generally need 48-72 business hours to generate.
You can also find your tracking information in My Orders in your Account page.
| Destination | Delivery Service | Customer Number | Tracking Link |
|---|---|---|---|
Australia | Australia Post | 13 76 78 |
Unfortunately, we are unable to change or cancel your order once it is placed.
Delivery address changes can be made via Australia Post as long as the order is still in transit. Please visit MyPost to use the tracking service to redirect your parcel.
Please contact our Customer Care team in the event you have received the wrong order.
If you have not received your online order within 10 business days, please contact our Customer Care team and we will investigate the reasons for the delay.
During popular sales and promotions:
We will endeavor to meet our normal delivery timeframe however during popular sales and promotions we may experience delays of up to three (3) business days.
International delivery customs delay:
Customs inspections may result in additional delivery delays.
If for some reason you receive a faulty item within your order please do not hesitate to contact our Customer Care team for assistance.
For your protection all orders are reviewed for fraud and suspicious activity.
If you are a first-time customer or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email notification. Our Customer Care team will manually review your order. Your order will be held until we can confirm your identity and verify your order.
If you are having difficulty checking out using international delivery please check that you do not have the following items in your bag. Unfortunately we are unable to ship these items internationally and you will need to remove these items from your bag.
- Whipped Shower Foam
- Nail Polish
- Body Spray
- Hand Sanitizer
Shipping
Online orders are usually dispatched within two (2) business days.
If you have an order with multiple items, these items may only be available for dispatch from separate locations.
In this instance, your order will be split into multiple orders and will be delivered separately under different tracking numbers.
Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
If you have any issues with the additional tracking number for the missing product/s, please contact our Customer Care team so that they can assist you.
If unfortunately, we are unable to fulfill one of the items within your order we will refund you.
Yes, we offer Click & Collect at our Malvern, Highpoint, Bondi, Miranda and Burnside stores
If you are having difficulty checking out using international delivery please check that you do not have the following items in your bag. Unfortunately, these products can only be shipped via road. You will need to remove these items from your bag.
- Whipped Shower Foam
- Nail Polish
- Body Spray
- Hand Sanitizer
Returns & Exchanges
You are able to return your online order to our online store via post or visit us in store.
For details on our returns and exchange policy please click
Unfortunately, we are unable to facilitate exchanges online at this current time.
However, if you would like to exchange your order (or part of your order) please visit us in store and we would be happy to help.
For more information on our exchange policy click here.
Ingredients & Formulations
We encourage learning about our ingredients and formulations. Read more on Our Formulations and browse our Ingredient Library.
Our products are powered by awesome, effective and natural ingredients, but in some cases synthetic ingredients are actually cleaner, safer, more stable or better for the environment. In those instances, we choose synthetic and use the best of science with the best of nature. These are largely supporting ingredients like preservatives or stabilisers: these are used to help natural ingredients be more stable or effective.
We obsessively research our formulations, carefully select our ingredients and dermatologically test everything in our Daily Essentials, Hair Helpers and Skin Support ranges. This doesn’t guarantee that they won’t ever cause a reaction: all skin is different. By carefully choosing ingredients that are less likely to irritate young skin and undergoing dermatological testing, we have worked to eliminate as many of the common irritants as possible. Everyone is different, and we know that sometimes people are irritated by even the cleanest, most natural ingredients. For items left on skin for a few minutes or longer, we always recommend a patch test.
We have created options that are just as fun, and suitable for some sensitive skin. For dry, itchy or sensitive skin: Our Totally Clear range has been developed with no colour or added fragrance, and is powered by superstar soothing and moisturising ingredients.
Eczema is extremely common in kids, however it is difficult to diagnose, and treat. We recommend you seek medical advice for skin issues such as suspected eczema. Our products should not be used in place of therapeutic products, which may be more appropriate to specifically address these skin conditions.
We understand that nuts are a big issue for some kids. We have chosen not to include any of the following nuts, nut oils or nut products in our formulations:
- Almonds
- Macadamia
- Pistachio
- Walnut
- Brazil nuts
- Hazelnuts
- Pecan nuts
- Pine nuts
- Cashew
- Hickory nuts
- Peanut
Some of our products are made in facilities that also process nut products so we cannot guarantee that there are no traces of nuts present. Please note that we DO include Shea Butter and coconut in our formulations.
Yes, all of our products are vegan-friendly!
Yes, when it comes to our fragrances we carefully selected 100% natural fragrances. Kids skin absorbs more, and it was important to us that their products were carefully created for that: synthetic fragrances may cause some impact to our bodies, so we left them out.
Our products are not tested on animals.
It’s important to note that everyone’s skin is unique and even the gentlest, cleanest, ‘most safe’ ingredients can be irritating to some people. We carefully select our ingredients and dermatologically test all our formulations, but if something irritates your skin please get in touch. We want you to love what you buy and are happy to arrange an exchange or refund.
