Orders

Sometimes items in your order are shipped from different locations, so they may arrive in separate parcels.

If your order is split, we'll send you an email with updated tracking details for each delivery. Don't worry, there won't be any extra shipping charges.

If we're unable to fulfil an item, we'll issue a refund.

Still missing something? Get in touch with our Customer Care team and we'll help you out.

Tracking your order

You can track international orders with DHL.

Items we can't ship internationally

Some products can't be shipped internationally due to shipping restrictions.

If you're having trouble checking out, please check your bag for the following items:

You'll need to remove these items before completing your order.

For your convenience, Authority to Leave (ATL) is selected by default at checkout.

By proceeding with your order while ATL remains selected, you agree to your parcel being left unattended in a safe place at your nominated delivery address without a signature. If a safe place isn't available, your parcel may be taken to your nearest collection point.

Once your parcel has been left at your nominated address, it's considered delivered and the risk of loss or damage passes to you. Proof of delivery provided by the carrier will be accepted as conclusive evidence of delivery.

Allkinds isn't responsible for loss, theft or damage to parcels after they've been delivered under ATL, and these parcels won't be replaced or refunded unless otherwise required by law.

Prefer to sign for your delivery? Simply untick the ATL option at checkout. A signature will then be required, or your parcel will be taken to a collection point if no one's available to receive it.

Click & Collect is available at all our Australian stores.

Availability depends on store stock, so please check what's available at your nearest store before placing your order. Find your nearest store.

Your same-day Click & Collect order will be ready on the day you place it.

We'll send you an email as soon as it's ready to collect. Don't see it? Check your junk folder, just in case.

Yes! Our friendly store team can gift-wrap your order when you arrive to collect it.

Gift wrapping isn't available when placing a Click & Collect order online, so just ask our team in-store.

You can return your online order by post or visit us in-store.

For more information, check out our Returns & Exchanges Policy.

We're currently unable to process exchanges online.

If you'd like to exchange all or part of your order, please visit us in-store and our team will be happy to help.

For more information, check out our Returns & Exchanges Policy.

You can purchase an e-Gift Card online.

E-Gift Cards can be redeemed online or at any Allkinds store in Australia.

You can purchase a physical gift card at any Allkinds store. Find your nearest store.

Physical gift cards can be redeemed online and in-store.

Gift wrapping is available for online orders fulfilled from our warehouse.

Gift wrapping can't be added to Click & Collect orders at checkout.

When you add gift wrapping to your order, all items will be wrapped together. If everything doesn't fit in one gift sleeve, we'll use multiple sleeves.

If you'd like to wrap items separately or leave some items unwrapped, you'll need to place separate orders.

Not all our ingredients are natural, and that's intentional.

We use both natural and carefully selected synthetic ingredients and fragrances to create skin-friendly formulas, feel-good textures and scents you'll love.

It's all about choosing the right ingredients for each formula, with only the good stuff.

Everyone's skin is different, even when it comes to gentle ingredients.

We carefully select our ingredients, and all our products are dermatologically tested, except for our lip range.

While we choose skin-friendly ingredients, even gentle formulas can sometimes cause irritation.

That's why we recommend patch testing new products before adding them to your routine, especially if you have sensitive skin.

Our skincare range is made with skin-friendly ingredients to gently care for your skin.

As everyone's skin is different, we recommend checking the ingredients and patch testing before use, especially if you have sensitive skin.

If you have eczema or think you might, we recommend speaking with a healthcare professional for advice on the best products for your skin.

Our products are cosmetic and aren't designed to replace therapeutic treatments for skin conditions.

Some of our products contain nut-derived ingredients, and some are made in facilities that also process nuts.

We also use ingredients such as Shea Butter and coconut in some of our formulas.

If you have a known allergy, we recommend checking the full ingredient list for your chosen product before use. You can also contact our Customer Care team if you need more information.

Everyone's skin is unique, and even gentle ingredients can sometimes cause irritation.

If a product doesn't agree with your skin, stop using it and get in touch with our Customer Care team.

We're here to help with an exchange or refund in line with our Returns & Exchanges Policy.