Returns & Exchanges
Our Returns Policy
Shop with confidence knowing you can easily return or exchange your item(s) within 14 days.
You can return your purchase for an exchange or refund if:
You return the product in its original condition, unopened with packaging sealed (and is not an excluded product, hair accessory or gift card);
You supply the store receipt/tax invoice or online order confirmation email as proof of purchase
How To Place A Return
VIA AUSTRALIA POST
Post your parcel to our Online Returns Warehouse for $11.50 AUD easily return your parcel with Australia Post by clicking here.
Postage costs for the "return to online" return option are non-refundable under this returns policy.
VIA POST
Fill and print out the ‘Return by Post’ form
Click here for our Return by Post Form.
If the Return by Post Form is incomplete or not included with your return, the return may be returned to sender.Your return will be processed within 5 business days of receipt
When your return is processed, we will send you an email to confirm that your refund has been processed.
Please note, the cost of return postage is at your own expense and you will not be refunded for the cost of your return. We unfortunately cannot accept responsibility for items that are lost or damaged by your courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up.
IN-STORE
Bring your item(s) and the store receipt/tax invoice or online order confirmation email as proof of purchase to one of our standalone stores. Our store team members will happily offer one of the below options, so long as your return meets our policy requirements.
Instant Product Exchange: The product can be returned for an instant product exchange for a product of the same price or by paying the difference, a product of a higher price.
Refund: The product can be returned for a refund to the payment method originally used for purchase.
Returns/Gift Card: The product can be returned for a refund to a returns/gift card.